Return Period
We accept eligible return requests within 30 days from the date your order was received.
- The return request must be submitted within the applicable period.
- Items should remain in acceptable original condition.
AL MIZAN RIZQ
Refund & Returns
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Your satisfaction matters to us. Please review our refund and returns policy carefully before submitting a return or exchange request.
Before requesting a return
Please make sure your order meets the conditions outlined below. This helps us process your request smoothly and efficiently.
Item Condition
Returned products should be unused and in the same condition in which they were received.
- Original packaging should be retained where applicable.
- Product labels and accessories should remain intact where applicable.
Return Eligibility
Not every item may be eligible for return. Eligibility may depend on the product, condition and reason for return.
- Products must satisfy the applicable return conditions.
- Some categories may have additional restrictions.
Non-Returnable Items
Certain products may not be eligible for return because of their nature, hygiene requirements or other applicable restrictions.
- Personal or hygiene-sensitive products may have special restrictions.
- Products that have been used or damaged after delivery may not qualify.
Refund Information
Once an eligible return has been received and reviewed, we will assess the condition of the returned item before determining the applicable refund or exchange.
If a refund is approved, the applicable amount will be processed according to the payment method and payment provider involved in the original transaction.
Partial Refunds
In certain circumstances, only a partial refund may be applicable. This can include situations where an item has been used, damaged, altered, or returned without required components or original packaging.
Damaged or Incorrect Items
If you receive an item that appears damaged, defective or different from what you ordered, please contact us as soon as possible with your order details and supporting information.
Photographs or other relevant information may be requested to help us investigate the issue and determine the appropriate solution.
✦ Important Notice
Please do not send products back before your return request has been reviewed and the appropriate return instructions have been provided by AL MIZAN RIZQ.